Return Policy

Welcome to Opersh.com. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make your shopping experience worry-free.

1. Eligibility

To be eligible for a return, please ensure the following conditions are met:

- The item must be unused, undamaged, and in its original packaging.

- Returns must be initiated within 30 days of the delivery date.

- Personalized or customized items are not eligible for return unless defective or damaged upon arrival.

2. How to Initiate a Return

To initiate a return, please follow these steps:

- Contact our customer service team to request a Return Authorization (RA) number.

- Pack the item securely in its original packaging, including all accessories and documentation.

- Clearly mark the RA number on the outside of the package.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Inspection and Processing

Once your return is received and inspected, we will notify you of the status of your refund or exchange. Refunds will be issued to the original method of payment within 3-5 business days of receiving the returned item. Exchanges will be processed promptly based on product availability.

5. Exceptions

Please note the following exceptions to our return policy:

- Final sale and clearance items are not eligible for return unless defective.

- Returns without a valid RA number may not be accepted or processed.

- Items damaged due to misuse, neglect, or improper care are not eligible for return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, whether through replacement, repair, or refund.

If you have any questions or need assistance with a return, please contact our customer service team. We are committed to ensuring your satisfaction and will gladly assist you throughout the return process.

Thank you for choosing Opersh.com. We appreciate your business and value the opportunity to serve you.